Archives for category: selling

Well certainly from my soldiers on the ground, thank you to Ben and Jim for your diligence in finding this information out for me.

It seems that I really should have taken up smoking and lit up when I received the letter and replacement tickets in the mail from RGC Shows! It looks like my 40 foot of frontage by 20 foot deep is not going to be 40 foot of frontage by 18 foot deep as they implied with their letter!

What it looks like is that my 40 foot of frontage is just 20 foot of frontage and 18 foot deep. Trouble is, the vehicle that I use is 21 foot long, that gives me a mere MINUS ONE FOOT of space to get my 1950’s furnishing etc out of the back of the vehicle and less than 1/3 of the previous space I had for displaying my product! Not only that, I no longer have my corner location so effectively I lose another 10 foot of frontage that I paid the extra.

Ben and Jim described the marking for the space as being a single space with the two space numbers marked one above the other, now if they are going to build a second floor to the space then I guess I would get that space but somehow I don’t think so. The spaces are marked

XXXX
YYYY

This means that I am paying $210 for a space that anyone else would previously have paid $90, while a fellow Seller is paying $120 for the same space size that would have cost $90, while there are others that are still receiving the same space for $80 that they paid for previously.

This Sunday, 12th February I will know for sure what the situation is and won’t just be speculation! I know that I will be rather upset and will have questions to ask the Staff at Canning Shows at the show and I guess that I may have to go through the Small claims court to make myself whole financially if the way the space is marked is actually correct and I am been screwed of a big chunk of my selling space.

Update

Well lucky me…

…I was lucky enough to get my double space, the area was remarked and the old markings blacked out but…

… They made a charge for the May tickets equivalent to two corner spaces! So I sent te morning talking them on the phone and pointed out the charges for the new location would remain the same according to their letter and it’s bad enough being charged for a premium corner location but then to be charged another $30 for the inline section of my double space. He made an excuse and said that there was a mistake made during the switch to the new location but the price was correct on the tickets sent through the mail to replace the cancelled locations!

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Sherlock Holmes make have said the very same if they had received the two letters I received today from RG Canning shows.

We are a victim of the construction work being carried out at the Rose bowl at Pasadena, California! Our double space has been swallowed completely by the building work.

They say it is just for the next two years, and then we may get our spaces back if the location is still available!

Some how I am suspicious of the word ‘temporary’ simply because most times that means permanent!

The locations that I received are numbered with a gap between them, that worries me, the sale point of the corner space and a middle space next to it is because the length of our vehicle precludes having middle spaces. We don’t always fill the two spaces simply because of the consequence of using a single large vehicle, we can fit in to the vehicle enough to fill the area that two vehicles would fill but not enough space for the vacant area that the missing vehicle would take up. Our cargo van sits squarely in the 20 foot of the space so if we are restricted to a single space to locate the truck then we can fit in but cannot get items in and out of the cargo van, lol.

I did phone them and questIon the locations and whether I would have both spaces together and the customer service person was really vague and put me through to the guy in charge, I haven’t heard back from them, I left a message and was hoping to find out.

After our family selling at Rosebowl flea market for the past 25+ years this could be the deciding factor about dropping the show and finding a new venue that is cheaper to travel to and where I can have a shorter selling day and cheaper booth fees.

Really eBay, you strive to force sellers offer a premium customer service experience but when it comes to giving YOUR CUSTOMERS good service you stink!

Your site has been not working on and off for the most of today, I thought I might be the only one with this issue but wait….

…there were others complaining. Though when I went to reply to one and say that it was not just them even their discussion forums went down and have been down ever since.

I phoned eBay after it took me over an hour to deal with a single transaction, missed catching the outgoing mail and delaying the dispatch until tomorrow for the customers purchase. Normally I can complete a transaction from point of payment to going out the door in a few minutes, usually less than five minutes!

The first person I spoke to was rude and refused to listen and promptly hung up on me rather than deal with my issue. I phone back and then get through to India, I go round in circles and she says she was placing a service ticket (somehow I doubt she did), So after 2 hours on the phone, a cell phone, I finally give up. Still at 8.40pm Their service is still patchy, at least I can get to selling manager though I produced a shipping label with it and it crashed out on me after eBay had taken the money. I lucked out and managed to select to reprint from their label history but it angers me.

The second person I spoken to refused to acknowledge my question,

“How does eBay expect sellers to give premium customer service when eBay not given premium service got their customer, the seller?”

I don’t know about others but it is a real insult to sellers to have to deal with shoddy service, ever increasing indirect fees from eBay and more pressures to offer a premium service, much higher expected standards than even eBay offer themselves and while sellers worked their backsides off in the preChristmas rush to avoid being flagged by eBay for shoddy service the big retailers failed dismally.

Please eBay, hold the sellers to the service level that you offer the sellers, better still hold the sellers to the service level that companies like Best Buy gave to customers at Christmas. How many sellers cancelled orders because they were out of stock, then take off the sellers that are big box sellers that you give special lips to backside service to that defaulted on their customers and you will find that your small sellers gave the best service on the Internet!

I wonder how many of you sellers make their sales through Antique Malls, I operate numerous booths of various sizes through a single Antique Mall in Southern California. Now I am willing to put up with many things, people can call me every name they can think of under the sun, they can spread gossip about my private life and make stories up to fill in what they don’t know, and they don’t really know anything at all because my private life stays private, except of course my thoughts and comments about buying and selling that I post on here, as you have noticed though I don’t really enter into details of myself or my private life.

It takes a lot to get me to tipping point where I finally lose control. Well here’s a story of the one time I really lost it with another dealer.

I took in a couple of pieces of furniture to replace sold furniture into the mall. I tidy up the booths and make them look at least presentable, I then go round and tidy up the other booths that I operate, giving them a quick clean etc.

I walk back to the rear of the store and happen to look down and on one of the pieces of furniture I had just put in and piled on top of this furniture was product from another booth. I had just gotten through taking the misplaced products back to their rightful booths and since the furniture was not in the store until I carried over the threshold of the store that morning like a groom carrying his new bride over the door of their first home!

I was so angry, I went down and had to walk round and calm down, My anger level was off the scale. I we still so pissed at it, not just because the only dealers in the store were the dealers that every calls the crazies but because they stood there waiting for me to find it and when I looked round and they had their shit eating grins on their faces laughing.

I calmed enough to go into the owners office and told him to fax the sales report to me and then finally lost my cool.

I told him that I have had their shit up to the eyeballs and I was sick Of their games, explained that this had gone on since before dad died and that I would tidy the booths and look round and find rap from other booths dumped or thrown where I had just cleaned and that it was only the crazies that were in the store and that this time it was blatantly obvious because they dumps it on something that I had only just brought into the store.

This is just one pet peeve, it drives me crazy, people should have the decency if they find something in their booth that belongs to another to take it to the correct booth, don’t dump it into another persons booths and don’t do just because you have an irrational hatred of someone.

You can tell that it made me angry, it took place on Monday morning and it is now Wednesday evening and I have just calmed enough to say something.

I made it my new year resolution to not put up with crap from others and stand up for myself! This is just a start, from now on I refuse to deal with people that I have either shirked away from or ignored it. Time to be strong and stand up to these people!

Another peeve from antique malls is when they don’t contact you when you sell large items or items of high value and then you arrive after traveling to the store only to find out that you will have to go home again and bring in a piece to fill the gap or spread out other pieces to make it look okay until you next come in. It is so frustrating.

Well off to continue calming down lol, thank you for letting me vent this, my single follower!

Well as from tomorrow the sale of packing peanuts that are not made on recycled materials will be banned.

I only use biodegradable packaging peanuts. They tried to get me to use those inflated bags, well as much as I would love to use them since it would cut my packing weight but many of my products will pop the bags.

My supplier tried us on the recycled and the quality is just horrible, you get half a sack of crumbs and the peanuts are so hard that they cause as much damage as they protect from.

I will stick to the biodegradable until California finds a reason to outlaw those and when they do that I will leave California and go to a more relaxed state.

Yep, less than a week to go and it will be Rosebowl Flea market again, and I am dreading it.

Normally I load on the Monday before and get ready, I got home and I just didn’t feel in the mood to load, too much to do and I guess I am not optimistic about doing well out there. To make it worse, they increased ticket prices by 10% for sellers so that increases the cost of selling from $190 to $210, well it is not literally 10% it is $10 for each ticket and since I have one that was $110 and another that is $80 it is more than 10% for the one ticket and slightly less than that for the other! Either way it is a big price increase. The reason given was that costs have gone up…

…but I believe it is more a case of an increase in the number of sellers that are quitting because it is not financially viable and it is difficult to get out of the flea market at the end of the day because of the ever changing layout that means that it can take 40 minutes to leave the flea market.

The show also has fewer customers coming through the turnstiles, they claim that it is more people but as sellers we have noticed far less people walking around the show ground and they come in later paying the cheapest price possible to enter. Rather than charging less to enter they increase fees to customers and they then arrive late and want everything cheaper and cheaper.

Less staff and now we don’t see trash cans, shoppers dump their trash in our selling spaces and we have to clean that mess up at the end of the day.

Last month I had a customer angry because I wanted his driving license or $30 deposit on a furniture dolly (that he would get back upon return of the dolly). He couldn’t understand that I have lost on average one dolly each month because people buy items and don’t return the dollies in fact I think they keep them to move their purchase when they get home, I can’t carry that loss. The cost of dollies especially the two wheel variety is high, the last two cost me $60 each. The items that were purchased cost that price or less so effectively I gave Away the purchase or lost money on the purchase.

Saying that I would rather sell at the shows than out of the stores, I could sell cheaper at the shows and make more money because of the commission and booth rent costs in the antique mall.

Ideally I would rather sell online and focus on that but who knows how long before eBay makes it no longer viable to sell on there.

Well Thanksgiving is here once more, sales for this week will plummet while everyone focuses on standing in line and buying gifts for their loved ones. Sadly for the most part those gifts do not include antiques and collectibles, it includes new fun toys.

The antique stores are quiet, no not quiet they are closed Thursday! The mall I have booths is having a sale, but as usual they will offer discounts to customers and we will sell the same number of items and get less. Usual routine each time they have a sale.

Oh well, how does the phrase go…

…Gotta roll with the punches!

Online business has improved at least for the first past of the month, it will help subsidize losses within the business this year which declined in May and sat in the quagmire since then with very little improvement.

I’ve started updating some of the tables I use. I don’t overload them so I thought I would purchase a couple of those folding tables that fold into a single unit instead of taking my heavy swap meet tables with their separate folding legs. Easier to pack into the Cargo van and take up less room. At the end of the day that is what really matters. I invested $80 including taxes in two five loot long ones and will make life easier, with those, and if necessary the two card tables, it is likely that I will have plenty of table space for what I need and I will invest in a couple more in a couple of weeks. Then I can store the big heavy show stuff. I have decided it is time to modernize and make things easier. I need an easy set up.

I will not sell my older show stuff. It belonged to mom and dad when they first started the business and if I need them they will be there and be ready for use.